1. Hotel M Club - hereinafter referred to as the Hotel - accepts inquiries about stays made: by phone, electronically via e-mail, or in person. Such inquiries are considered preliminary reservations and are not binding for the Hotel.
2. For contact with the Hotel to be considered a preliminary stay reservation, it is necessary for the ordering person to provide the following collectively:
   a) the full name for which the reservation is made
   b) the length of stay
   c) number of rooms and number of guests
   d) contact phone number of the ordering person and their everyday e-mail address
   e) whether the stay will be private - invoiced with a receipt, or business - invoiced with a VAT invoice including the buyer's tax identification number (NIP).
3. After the contact ends, if the Hotel can meet the ordering person's requirements, it will send an offer and its terms by e-mail. This is equivalent to the Hotel accepting a non-guaranteed reservation*.
4. The Hotel states prices in Polish zloty. Prices include VAT at the rate required by law.
5. Confirmation of the reservation is the payment of a deposit by the ordering person to the hotel's account. The deposit amount and payment deadline are communicated each time in correspondence sent by the Hotel to the e-mail address provided by the client.
6. The date of deposit payment is the date the amount is recorded in the hotel's bank account or the date cash is received at the hotel cash register. The Hotel will confirm receipt of payment according to applicable regulations. If the deposit is not credited to the hotel's account by the specified deadline, the Hotel is not obliged to maintain the preliminary reservation.
7. From the moment the deposit is received by the Hotel, the client's reservation becomes an order and has the status of a guaranteed reservation**. The provided stay dates and ordered services are binding for both parties, i.e., the Hotel and the client.
8. The client pays the amount for the stay at the hotel, reduced by the deposit amount, on the day of arrival at the Hotel Reception before the start of the stay.
9. The Hotel reserves the right to require full payment in advance for guests staying at the hotel for the first time. In case of refusal, the Receptionist is obliged to refuse to issue the room key to the client. Payment of 100 percent of the stay price constitutes a contract between the client and the hotel for the stay as ordered.
10. Refusal by the client to pay 100 percent of the stay cost before arrival may be considered by the Hotel as the client canceling the reservation. The Hotel will retain the paid deposit.
11. The Hotel has the right to require a refundable deposit*** from the client - as security. Refusal by the client to provide a deposit is equivalent to canceling the reservation and constitutes withdrawal from the reservation. The Hotel will retain the paid deposit.
12. The agreement between the Hotel and the client, which is the paid order with reservation confirmation, expires on the day of full settlement of the client's stay.

* Non-guaranteed reservation
This is a reservation that the Hotel will maintain in its reservation system no longer than until an inquiry about the offer (regarding date, availability, or period) is made by another client determined to pay the deposit to the hotel's account.

**Guaranteed reservation
Services ordered and deposited by the client will be ready upon their arrival at the specified date and scope in the reservation. The guest may arrive and start their stay in the reserved room at any time during the first hotel day of the deposited date, within the applicable hotel day hours.

1. The deposit can be paid by the guest in cash or by card.
2. The deposit is returned to the guest on the day of departure. In the case of deposits paid by card, the bank returns the funds to the guest within a few days, which is beyond the hotel's control.
3. In case of damages, defects, or shortages in the room occupied by the guest - the returned deposit is reduced by the value of the confirmed damages.
4. If the damage exceeds the amount of the deposit, the hotel will seek compensation from the guest for the costs of the damage. If the damage results in the room being unavailable for use, i.e., unable to be rented - the hotel will seek compensation for the lost income due to the room's unavailability for the entire period it is out of use.

1. The client may cancel the stay at any time.
2. Cancellation of the reservation must be in writing under pain of invalidity.
3. Cancellation of a preliminary - non-guaranteed reservation is not required. However, informing about it will facilitate the hotel reception's work.
4. Cancellation by the client after paying the deposit.
   A. In case of cancellation of the reservation thirty or more days before the planned start date of the stay - the Hotel will refund the deposit amount minus bank fees.
   B. In case of cancellation of a reservation made less than thirty days before the planned arrival and start of the stay - the paid money is non-refundable, the Hotel will keep the paid deposit.
5. In the case of 4.B. the Hotel may but is not obliged to offer the client another date for the stay, depending on the availability of free rooms. However, if the reservation concerns so-called long weekends and holiday periods - the paid money is non-refundable and cannot be used for another reservation.
6. Offering a stay date referred to in point 5 depends on the hotel's individual assessment of the situation and the possibility of making a change. The Hotel reserves that changing the stay date cannot cause losses for the hotel, and the client's request to change the stay date does not bind the hotel in any way.
7. In case of a shortened stay by the client, the hotel does not refund the costs of unilateral termination of the concluded contract.
8. Cancellation of a reservation made through the booking.com system is subject to the terms specified on the intermediary's website.
9. Disputes between the client and the hotel will be examined by the court competent for the hotel's registered office.